If you’re having issues with your DataLooper, try the following steps to get yourself back up and running. If this page does not help you figure out your issue, feel free to post a bug report on the forum and we will get the issue resolved ASAP.
To resolve this issue, download this file:
Then, with Ableton closed and using the Chrome browser, visit the configuration page and open the .dlcfg file you just downloaded using the folder icon. Then, with DataLooper connected via USB, click connect (the USB cable icon). The connect icon should turn green. After the connect icon turns green, press the button with the two circular arrows to reflash the default config. DataLooper should turn all red for a second, then all green, then go back to the default program.
A very small percentage of circuit boards came back with a bad solder joint on one of the LEDs. While we thoroughly test each unit, there was one unit that slipped past us with an intermittent connection that we did not see. If you are experiencing issues with the LEDs not turning on, let’s first ensure that you don’t have a hardware issue. To do this, download this file:
Then visit the configure page using Chrome and load up the .dlcfg file we just downloaded using the folder icon. Then, with your DataLooper connected via USB, press the connect icon. It should turn green. After it turns green, press the sync icon (circular arrows). All of the LEDs should turn red. If only a few of them turn red, there’s a bad solder joint that needs repair. If this is the case, contact us at 805-242-6506.
If all of the LEDs turn red, then you do not have a hardware issue and should proceed with the troubleshooting steps in the “Unresponsive DataLooper” section.
If you are having general issues with your DataLooper connecting to Ableton, this guide should help.
Firstly, plug in your DataLooper. If you are still on the default configuration, you should see the third light from the left on the bottom row light up, indicating you are on preset 1. If this happens, we can be certain that the DataLooper firmware and config are loading correctly.
If your DataLooper has not been reconfigured and you see no lights, skip the rest of this guide and view the ‘reflashing firmware and configuration’ guide, then revisit this guide if you still have issues.
If you do see the preset light, open up Ableton and go to your Link/MIDI preferences. Is DataLooper selected in ‘Control Surface, Input and Output’? If DataLooper does not show up in ‘Control Surface’, you have installed the remote script incorrectly. Carefully read the instructions in the User Guide and reinstall the script.
While still in the Link/MIDI preferences tab, make sure under MIDI Ports, DataLooper Input has ‘Track’ and ‘Remote’ on, and DataLooper Input has ‘Track’ and ‘Remote’ on.
After setting this up, open up the DataLooper default.als set. The first column of lights should light up white. If this does not happen, make sure that you have downloaded the correct remote script version. There was an old version floating around on Sourceforge that some people grabbed before the final release that is not compatible with the shipped out DataLooper. If you have the latest version and things are still not working in the default set, re-flash the default configuration using the config software onto the pedal. If things still do not work at this point, please post your OS version, Ableton version and issue on the ‘bugs’ forum and we will respond ASAP.
If you are experiencing this issue, please make sure your DataLooper program is written sequentially. If you start your program on Preset 4 and leave Preset 1-3 blank for example, this will cause this problem to happen.
If things don’t seem to be working correctly, it’s a good idea to reflash DataLooper to the default firmware and configuration. To do this, first, download the latest install package from the Resources page.
After unzipping the install package, you should see an application called “DataLooper Updater”. Open up this application. The dropdown menu should show ‘DataLooper’ and a string of numbers. If this does not show up, please make sure you are using the USB cable that came with DataLooper and no USB hubs. If it does show up, click Upload and locate the default firmware file (make sure you select rev.2 if you have a unit with a screen, rev.1 if your unit is screenless). DataLooper should then re-flash the firmware.
After flashing the firmware, make sure the default configuration is correct. Open up the config software in Chrome (https://www.datalooperpedal.com/config) and load the DataLooper default config using the folder icon. Download default config here:
Then, with Ableton closed (this is important) click the connection icon (looks like a USB cable) and after it turns green, click the sync icon. The DataLooper should go red for a second, then turn all green, indicating a successful flash.
Congrats, everything is back to default.
The DataLooper default config was missing the command to change to New Session Mode on a long press on Preset 3 when units shipped out. Update your DataLooper to the newest Default Config file and this issue will be resolved.
For some unknown reason, it is possible that Looper instances will no longer respond to DataLooper commands after transferring a set to a new computer. This has been seen only once, when transferring a set using Live 10.1 from a Mac that was running Mojave to a Mac running Sierra, but it’s worth mentioning, as it was a pain to debug. The fix is simple; you just need to delete the Looper instance, drag a new one in from the Audio Effects bin and remap.